The courier service is available for all orders placed from Monday to Friday.
For same-day delivery in 3 hours, the order must be placed before 4 pm. to collect it.
Standard delivery is carried out by Colissimo within 48 to 72 working hours.
Liquides Parfums offers standard delivery for orders over 75 euros for delivery to mainland France and over 200 euros for delivery to Europe.
2. DELAIS ET TARIFS
Free for orders over 75€
48 to 72 working hours
Albania, Austria, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Free for orders over 75€
3 to 6 working days
Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bolivia, Brazil, Cambodia, Canada, Chile, China, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Japan, Kazakhstan, Kuwait, Lebanon, Malaysia, Mexico, Morocco, New Zealand, Oman, Peru, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand
Free for orders over 200€
4 to 10 working days
Please note that outside the European Union, customs or import taxes may be added to the price of our products and are your responsibility.
3. DELAY OR FAILURE TO DELIVER
Any delivery problem or delay exceeding 7 days must be reported to our customer service department as soon as possible.
4. DEFECTIVE PRODUCT
We have a legal obligation to supply products that comply with the order we have accepted. If your purchase is defective or broken on arrival, we advise you to inform us as soon as possible in order to benefit from your legal consumer rights. Write to us by email at email@example.com attaching photos of your defective product. If we agree with you following a review of the returned product, we will either offer to replace the product free of charge or refund it and the shipping costs you have paid to return it to us.
5. RIGHT TO WITHDRAW, RETURN AND REFUND
RIGHT TO WITHDRAW
In accordance with Article L.221-18 of the Consumer Code, you have the right to change your mind within 14 days of receipt of the order, according to the procedures below, without having to justify your decision.
In accordance with Article L.221-18 of the Consumer Code, the right to withdraw cannot be exercised for orders relating to the supply of products that have been unsealed after delivery and that cannot be returned for hygiene or health protection reasons.
Step 1: All orders are shipped with a returns slip. Print it out and affix it to the parcel you wish to return to us.
Step 2: Refund using the same method of payment as for the purchase, once the parcel has been received by us and the product is in order.
Please note that we will not be responsible for any loss or damage incurred during transport of the returned product and we reserve the right not to refund you. We therefore recommend that you protect the product well and send it by registered post, keeping proof of posting until your product has been refunded.
PLEASE NOTE: Discovery packs cannot be returned and are not delivered with a returns slip.